As an employee of a local grocery store, I can confirm that excellent customer service creates an excellent business environment. That means answering the telephone with the intention of serving a customer, attempting to make a customer laugh, and genuinely trying to find a solution to a customer’s problem.
Unfortunately, not all employees follow this procedure. Have you ever been to a store where the workers failed to meet your expectations? Where they refused to help you find a product? Where they treated you rudely?
This is one of many pet peeves shared across the world. In early 2012, the CBC conducted a survey concerning Canada’s vexation. The results? 42% of Canadians claim that long lineups at checkout are the most irritating situation they could be faced with. Next, at 39%, was difficulty finding salespeople in a store. Rude and/or unfriendly salespeople ranked at 33%, while difficulty finding out how much products cost and salespeople who ignore you annoyed just below 25% of the population.
Although poor customer service immensely affects a business, it also affects people's moods for the rest of the day. There is a great chance you will be leaving the store or hanging up the phone in anger after having experienced rude employees or indecent solutions. This neglect leads to feelings of frustration, stress and a major loss of desire to return to that business.
The question is how do we inspire excellent customer service? The answer is simple – we don't. No matter how many employees stores fire, or how many free products they give away, poor customer service will always be a factor in everyday businesses. It’s up to you as a shopper to find companies that best suit your needs, with employees who will treat you with care and respect.